Refund policy
Returns & Refunds Policy
Last updated: 15 November 2026
1. Your Right to Cancel
If you purchase a book from BENE BOOKS as a consumer, you generally have the legal right to cancel your online purchase without giving a reason.
You have 14 days after the day on which you, or someone nominated by you other than the carrier, receives the goods to notify us of your decision to cancel.
If an order contains several items delivered separately, the cancellation period will normally run from receipt of the final item.
2. How to Cancel an Order
To exercise your right to cancel, please contact:
You may use our Cancellation Form, but you are not required to do so.
A clear statement confirming your decision to cancel is sufficient.
Please include your order number and contact details where possible so we can identify your purchase.
3. Returning Your Books
After notifying us of your cancellation, you must send the goods back within 14 days.
Returns address: [INSERT CONFIRMED RETURNS ADDRESS]
Please contact us for return instructions before posting your books.
The returns address may differ from our registered business address.
4. Condition of Returned Books
You may inspect a book in a way that would reasonably be permitted in a physical shop.
Opening the packaging or briefly looking through the pages does not automatically remove your cancellation rights.
However, we may make a lawful deduction for any reduction in value caused by handling beyond what is necessary to establish the nature and characteristics of the goods.
5. Return Postage
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods, unless we have agreed otherwise or applicable law requires us to cover it.
If the goods are faulty, damaged or not as described, your statutory rights apply and we will bear the costs required by law.
6. Refunds
We will refund the payments due under the applicable cancellation rules, including the original standard delivery charge where required.
We are not required to refund additional delivery costs arising from your express choice of a delivery method more expensive than the least expensive standard delivery option we offered.
Where we have not offered to collect the goods, we may wait until we receive the returned items or you provide evidence of having sent them back, whichever happens first.
We will make the refund without undue delay and within 14 days of the relevant date required by law.
7. Refund Method
Refunds will be made using the same payment method used for the original purchase unless you expressly agree to another method.
You will not incur additional fees for receiving a refund.
8. Faulty or Incorrect Books
If your book arrives with missing pages, printing defects, damaged binding or you receive the wrong title, please contact us.
We will handle the issue in accordance with your statutory consumer rights.
9. Pre-orders
Pre-order purchases are subject to applicable cancellation and consumer rights.
If you wish to cancel before your book has been dispatched, please contact us as soon as possible.
10. Contact
BENE BOOKS