Shipping policy
Delivery Information
Last updated: 15 November 2026
1. Delivery Areas
BENE BOOKS delivers to UK addresses supported by our delivery services.
Available destinations are shown during checkout.
Delivery availability may vary for England, Scotland, Wales, Northern Ireland, the Scottish Highlands, offshore islands and other remote locations.
2. Delivery Options
Our standard delivery option is:
Standard Delivery
Delivery services and any additional options will be displayed at checkout.
3. Delivery Charges
Delivery charges are calculated and displayed before you confirm your order.
Standard Delivery: [INSERT CONFIRMED UK DELIVERY PRICE]
Where free delivery is offered, the applicable conditions will be clearly stated.
4. Delivery Times
Estimated delivery times depend on the availability of the books, the delivery destination and the fulfilment method.
Estimated delivery time for in-stock books: [INSERT CONFIRMED DELIVERY PERIOD]
The applicable delivery estimate or agreed delivery date will be provided before purchase.
Unless a different delivery period has been agreed, we will deliver within the timeframe required by applicable consumer law.
5. Pre-order Books
Certain books may be available for pre-order.
Pre-order titles will be clearly marked, and the expected delivery period or agreed delivery date will be displayed on the product page.
If your order includes both in-stock and pre-order books, the applicable dispatch arrangements will be communicated during the purchasing process.
6. Customs and Import Charges
Some orders may be dispatched from outside the United Kingdom.
Any applicable import duties, VAT or customs-related charges will be handled and disclosed according to the fulfilment and tax arrangements used for your order.
[CONFIRM WHETHER ORDERS ARE SHIPPED DUTY PAID OR WHETHER ANY IMPORT CHARGES MAY BE PAYABLE BY THE CUSTOMER.]
Where additional charges may be payable by the customer, we will clearly explain them before the order is placed.
7. Order Tracking
When your order has been dispatched, you may receive a shipping confirmation with tracking information, where available.
For assistance with your order, contact info@benebooks.shop and include your order number.
8. Delivery Problems
If your order is lost, damaged, incomplete or significantly delayed, please contact us.
We will investigate the issue and provide an appropriate resolution in accordance with your legal rights.
The risk of loss or damage generally remains with us until the goods are delivered into your physical possession, or that of a person you have identified, subject to applicable legal exceptions.
9. Incorrect Delivery Details
Please ensure your delivery information is accurate.
If you notice a mistake, contact us as soon as possible.
We will do our best to help, although changes may not be possible once an order has been dispatched.
10. Contact
BENE BOOKS