Terms of service
Terms & Conditions
Last updated: 15 November 2026
1. About Us
This website is operated by BENE BOOKS, a publishing brand of:
BENEFIT COMMERCE EOOD
Company registration number: 208074570
EU VAT identification number: BG208074570
Registered address: 77 Chavdar Mutafov Street, Sofia, Bulgaria
Email: info@benebooks.shop
We publish and sell printed books, practical guides and educational titles.
2. Scope of These Terms
These Terms & Conditions apply to purchases made through the BENE BOOKS online store.
They explain how orders are placed, accepted, paid for and delivered, as well as your rights as a customer.
Nothing in these terms excludes or restricts your statutory consumer rights.
3. Products and Descriptions
We aim to provide accurate descriptions of our books, including their subject matter, format, binding, page count and availability.
Product images are intended to illustrate the books offered for sale.
Minor differences in colour or presentation may occur. This does not affect your right to receive goods that match their description and meet applicable legal requirements.
4. Prices
All prices are displayed in pounds sterling (GBP).
The total amount payable, including applicable taxes, delivery charges and any other mandatory charges, will be shown before you place your order.
Where UK VAT applies, it will be accounted for in accordance with the applicable rules.
Prices may change without notice, but changes will not affect orders we have already accepted.
5. Placing an Order
To place an order, select your books, add them to your basket and proceed to checkout.
You will be asked to provide the information necessary to process your order, including delivery and payment details.
Before submitting your order, you will have the opportunity to review the items, quantities, prices and delivery information.
Submitting an order constitutes an offer to purchase the selected products.
An automated acknowledgement confirms receipt of your order but does not necessarily mean that it has been accepted.
A contract is formed when we send an order acceptance confirmation or dispatch the goods, whichever occurs first.
6. Payment
Payment can be made using the methods available at checkout, which may include debit cards, credit cards, PayPal and other supported payment services.
The available methods will be displayed before you complete your purchase.
Payments are processed by specialist payment service providers.
We do not store complete payment card details.
7. Delivery
We deliver to the UK locations available at checkout.
Delivery charges and estimated delivery times are provided before an order is placed.
Delivery may be carried out by a third-party postal or courier service.
If no delivery period has been agreed, we will deliver without undue delay and within the period required by applicable consumer law.
For further information, please read our Delivery Information page.
8. Pre-orders
Some titles may be offered for pre-order before they are available for immediate dispatch.
Pre-order products will be clearly identified on their product pages.
The expected delivery period or agreed delivery date will be communicated before purchase.
Payment for pre-orders may be collected when the order is placed, as indicated during checkout.
If a pre-ordered book is delayed, we will provide relevant information and respect your legal rights.
9. Cancellation and Returns
If you are purchasing as a consumer, you will generally have the right to cancel an online order within 14 days after receiving the goods.
You may also have the right to cancel before the goods are delivered.
Please refer to our Returns & Refunds Policy for full details.
Your statutory rights in relation to faulty, damaged or incorrectly described goods remain unaffected.
10. Faulty or Incorrect Goods
We are responsible for supplying goods that meet applicable legal standards.
If you receive a defective book, an incorrect title or an item that does not match its description, please contact us at info@benebooks.shop.
Your rights under applicable consumer legislation, including the Consumer Rights Act 2015 where relevant, remain unaffected.
11. Intellectual Property
The books, text, images, designs, trademarks and other protected content on this website belong to their respective rights holders.
Unauthorised commercial reproduction or distribution is prohibited unless permitted by law.
12. Educational Content
Our books are intended to provide educational, practical or general-interest information.
Books covering electrical work, machinery, vehicle maintenance, construction or other potentially hazardous activities do not replace any legally required professional qualifications, inspections or safety procedures.
This provision does not limit any liability or consumer rights that cannot lawfully be excluded.
13. Personal Information
We process personal information in accordance with our Privacy Policy and applicable data protection legislation.
14. Complaints
If you have a complaint about a product or order, please contact:
We will review your concerns and seek to resolve them fairly.
15. Governing Law
These terms are subject to applicable law.
Where you are a consumer, nothing in these terms deprives you of the protection afforded by mandatory consumer laws that apply to your purchase.
16. Changes to These Terms
We may update these terms from time to time.
The terms applicable to an accepted order will not be changed retrospectively to your disadvantage.
17. Contact
BENE BOOKS